Multi-Factor Authentication

MFA

MFA: A SIMPLE WAY TO ENSURE YOU ARE SECURE

Multifactor Authentication (MFA) is a POWERFUL way to protect yourself and the district. MFA requires you to present two pieces of evidence when logging in. An example of this is when online banking asks you to enter a code from text for authentication. That’s MFA! The system is simply validating that you are who you say you are and not a cybercriminal that may have stolen your password.

It’s as easy as 1-2-3! This 43 second video is a great demo!

MultiFactor Authentication using DUO

What are the benefits of MultiFactor Authentication?

With MFA enabled, knowing or cracking the password won’t be enough to gain access, which is why MFA can block over 99.9 percent of account compromise attacks.


When logging in to an application that is protected by Duo, you will still enter your username and password. After inputting your login information, Duo requires you to complete a method of second-factor authentication. Duo does not replace or require you to change your username and password. Think of Duo as a layer of security added to your pre-existing login method.

Frequently Asked Questions (FAQs)

Scroll down to view frequently asked questions and troubleshooting tips

Why does NISD require Multi-Factor Authentication (MFA) for staff?

MFA is quickly becoming an industry standard for security with many organizations. When fully implemented, MFA can block over 99.9 percent of account compromise attacks.



What methods can I use for Multifactor Authentication through DUO?

The following options are available to you when you set up DUO. Please know when you set up DUO, set up your preferred option first. Then, if you want to set up a back up option, put in a helpdesk ticket. (Ex: You may want to authenticate with your cell phone via app. Then if you want to use your classroom phone as a back up, you will need to put in a helpdesk ticket.)

  • DUO app push notification to cell phone (recommended)

  • Text message to your cell phone

      • If you choose this option, no setup is required other than to have a mobile phone number configured for the DUO set up. To do this, just register your cell phone number when you enroll in DUO through the email from no-reply@duosecurity.com.

  • Phone call to any phone (classroom phone, office phone, or cell phone)

      • This option is available to set up in the when you set up your original DUO account.

  • DUO app push notification to district iPad (if applicable)

      • This option is available to set up in the when you set up your original DUO account.




Who will be required to use Duo MFA?

All NISD employee accounts will be required to utilize two-factor authentication for all services protected by DUO .

How will DUO change my login experience?

When logging in to an application that is protected by Duo, you will still enter your username and password. After inputting your login information, Duo requires you to complete a method of second-factor authentication. Duo does not replace or require you to change your username and password. Think of Duo as a layer of security added to your pre-existing login method.


How often are you required to sign into DUO?

When validating your identity through DUO, you can click on the box, "Remember be for 30 days" and you will not be prompted again until the 30 days.

What if I didn't get a push notification?

If you didn't get the push notification, go directly to the DUO app and click approve. (If this is a repeated situation, check the app settings on your phone to make sure you have granted the app permission to display notifications on your phone. Try these easy troubleshooting steps for iOS, Android, or other devices.


Another options is to click "Send me a passcode." This will send a one time SMS code to your cell phone and you can enter that info DUO and you will be able to log in.


Where can I get the Duo Mobile app?

Duo Mobile is available in most major app stores. Including the Google Play store and Apple App Store.

What if I forget my cell phone for work that day?

Since you have the option to "Remember me for 30 days", forgetting your phone one day likely won't impact you. However, you can always request a bypass code that is active for 60 minutes or until you login next; whichever comes first. To request a bypass code for the day, please contact the helpdesk at 817-698-1000. You will need to confirm your identity when contacting the helpdesk.

Additionally, can set up your classroom or office phone as a back up by putting in a helpdesk ticket.


What if I don't want to use my cell phone?

No problem! You can enroll a classroom phone, cell phone, or even a home landline number to receive phone calls . In fact, you can associate more than one landline by putting in a heldpesk ticket. You can also enroll an iPad using the Duo Mobile app. Duo lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a hardware token, two different mobile devices, etc.


The following options are available to you when you set up DUO.

  • DUO app push notification to cell phone (recommended)

  • Text message to your cell phone

      • If you choose this option, no setup is required other than to have a mobile phone number configured for the DUO set up. To do this, just register your cell phone number when you enroll in DUO through the email from no-reply@duosecurity.com.

  • Phone call to any phone (classroom phone, office phone, or cell phone)

      • This option is available to set up in the when you set up your original DUO account.

  • DUO app push notification to district iPad (if applicable)

      • This option is available to set up in the when you set up your original DUO account.


What if I get a new cell phone?

Contact the helpdesk and we can assist in setting up a new device with the DUO app.

In the meantime, when you go to log in, do not choose the DUO push option. Instead, choose the "Send an SMS text" option.


What if I lost my cell phone?

No problem! You can enroll a classroom phone, cell phone, or even a home landline number to receive phone calls . In fact, you can associate more than one landline. You can also enroll an iPad using the Duo Mobile app. Duo lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a hardware token, two different mobile devices, etc.

Contact the helpdesk and we can assist in setting up a new device with the DUO app.

In the meantime, you can call the Technology Helpdesk to get a bypass code.


Does your phone have to be on the network in order to get your push?

No. If you do not have access to cell service or wifi, tap the icon in the Duo Mobile app to generate an authentication passcode.


What if I have poor cell service in the school, will Duo work?

  • No problem. If you do not have access to cell service or wifi, tap the icon in the Duo Mobile app to generate an authentication passcode.


How much data does DUO app use?

Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly equivalent to loading one webpage on your smartphone.

Is DUO monitoring my cell phone? What about privacy?

Duo Mobile has no access to change any settings on your phone. Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. This is used by the app to help educate you on the overall security of your device and make recommendations on steps you can take to increase the security of your device. However, these are simply recommendations and nothing more; you are always in control of whether or not you take any action on these recommendations.


Why does the Duo Mobile app need to access my camera?

Duo Mobile only accesses your camera when scanning a QR code during activation.

Still have questions?

  • No problem! Please contact the Helpdesk with any questions about enrolling or using DUO at
    Phone: 817.698.1000
    Online: helpdesk.nisdtx.org
    Email: helpdesk@nisdtx.org