MFA is quickly becoming an industry standard for security with many organizations. When fully implemented, MFA can block over 99.9 percent of account compromise attacks.

The following options are available to you when you set up DUO. Please know when you set up DUO, set up your preferred option first. Then, if you want to set up a back up option, put in a helpdesk ticket. (Ex: You may want to authenticate with your cell phone via app. Then if you want to use your classroom phone as a back up, you will need to put in a helpdesk ticket.)

• DUO app push notification to cell phone (recommended)

• Text message to your cell phone

  • • If you choose this option, no setup is required other than to have a mobile phone number configured for the DUO set up. To do this, just register your cell phone number when you enroll in DUO through the email from [email protected].

• Phone call to any phone (classroom phone, office phone, or cell phone)

  • • This option is available to set up in the when you set up your original DUO account.

• DUO app push notification to district iPad (if applicable)

  • • This option is available to set up in the when you set up your original DUO account.

MFA has already been enabled on all NISD employee accounts. Staff are required to utilize two-factor authentication for all services which are protected by DUO.

Duo Mobile is available in most major app stores. Including the Google Play store and Apple App Store.

Since you have the option to "Remember me for 30 days", forgetting your phone one day likely won't impact you. However, you can always request a bypass code that is active for 60 minutes or until you login next; whichever comes first. To request a bypass code for the day, please contact the helpdesk at 817-698-1000. You will need to confirm your identity when contacting the helpdesk.

Additionally, can set up your classroom or office phone as a back up by putting in a helpdesk ticket.

No problem! You can enroll a classroom phone, cell phone, or even a home landline number to receive phone calls . In fact, you can associate more than one landline by putting in a heldpesk ticket. You can also enroll an iPad using the Duo Mobile app. Duo lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a hardware token, two different mobile devices, etc.

The following options are available to you when you set up DUO.

• DUO app push notification to cell phone (recommended)

• Text message to your cell phone

  • • If you choose this option, no setup is required other than to have a mobile phone number configured for the DUO set up. To do this, just register your cell phone number when you enroll in DUO through the email from [email protected].

• Phone call to any phone (classroom phone, office phone, or cell phone)

  • • This option is available to set up in the when you set up your original DUO account.

• DUO app push notification to district iPad (if applicable)

  • • This option is available to set up in the when you set up your original DUO account.

Contact the helpdesk and we can assist in setting up a new device with the DUO app.

In the meantime, when you go to log in, do not choose the DUO push option. Instead, choose the "Send an SMS text" option.

No problem! You can enroll a classroom phone, cell phone, or even a home landline number to receive phone calls . In fact, you can associate more than one landline. You can also enroll an iPad using the Duo Mobile app. Duo lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a hardware token, two different mobile devices, etc.

Contact the helpdesk and we can assist in setting up a new device with the DUO app.

In the meantime, you can call the Technology Helpdesk to get a bypass code.

No. If you do not have access to cell service or wifi, tap the icon in the Duo Mobile app to generate an authentication passcode.

• No problem. If you do not have access to cell service or wifi, tap the icon in the Duo Mobile app to generate an authentication passcode.

Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly equivalent to loading one webpage on your smartphone.

Duo Mobile has no access to change any settings on your phone. Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. This is used by the app to help educate you on the overall security of your device and make recommendations on steps you can take to increase the security of your device. However, these are simply recommendations and nothing more; you are always in control of whether or not you take any action on these recommendations.

Duo Mobile only accesses your camera when scanning a QR code during activation.

• No problem! Please contact the Helpdesk with any questions about enrolling or using DUO at
  Phone: 817.698.1000
  Online: helpdesk.nisdtx.org
  Email: [email protected]